Support Policy

For assistance and a better experience, we recommend reviewing the support policy on this.

Language:

Support is provided in English only.
Users must ensure clear communication in English, and poorly written requests may be ignored.

Eligibility:

Support for paid ABSOLBYTE products is exclusive to customers with valid subscriptions.

Priority:

Priority is given to supporting paid ABSOLBYTE product subscribers over ABSOLBYTE free product users.

Response Time:

Initial support responses are guaranteed within 48 business hours.
Support during weekends is at the discretion of support agents.

Channels:

Support is provided through a knowledge base and tutorials.
No support is provided through channels such as private message, Facebook or Twitter.

Joomla! and WordPress versions:

Support is based on the versions of Joomla and WordPress officially supported by the projects at the time of the request.

Coverage:

Includes Joomla! or WordPress compatibility bugs, product functionality, template customization, and bug fixes.
Does not cover issues outside the scope of the support policy, such as CMS core issues.

Exclusions from Support:

Various issues not covered include core Joomla end WordPress troubleshooting, teaching coding, and server-related problems.
Also not covered are customizations beyond the template’s original functionality.

AfterCare Services:

Extensive documentation and video tutorials are provided.
Support is offered to users with an active subscription.

Modification:

Minor modifications are supported, but extensive customization may require some time.